Delivery & Returns
Tracking and insurance included. Please be sure someone is home to collect your parcel. Couriers cannot deliver to Australia Post owned properties. This includes: Post Offices, PO boxes, locked bags, parcel lockers or parcel collect locations. This is because Australia Post restricts delivery to these locations. This is beyond our control.
Postage fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, postage fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are packed with care and your items are well-protected.
We cannot be held responsible for damaged, or lost packages. Once packages are collected by the courier, the package then becomes the responsibility of the courier.
Please allow 7 - 28 working days for your order to be packed for delivery.
Please be sure you have entered your delivery address correctly. We do not take responsibility for the incorrect address entered.
Please be sure you have added everything you need to your shopping cart. Once your order has been placed, we are unable to make changes to your order. If you have a discount code or Gift Voucher and you forget to enter it whilst placing your order, we cannot add it to your order, once your order has been placed.
Please be sure the email address you register with is correct. Tracking information is automatically sent to your email. (Check your junk folder, just in case)
You will receive an email notification when:
Your parcel is picked up
Your parcel is delivered
Included is a delivery estimate, so you know approximately when the parcel will arrive. Also included is a tracking link so you can track the parcel along the way.
Refunds and Returns:
We do not accept refunds or returns for change of mind, if you do not like the look, soap sweats, butter melts, colour, size or scent, the scent is too strong or not strong enough.
Fragrances do not always smell like their name. Some fragrances are stronger than others, some last longer than others. Fragrances lose
their scent when exposed to the air. Soap can, may and will change colour over time, this is may be due to a number of factors such as oils, colourants and fragrances. Soap does sweat, it contains natural glycerine which draws in moisture, if it is hot or humid the soap will sweat just as you would. Some colourants do bleed. These factors are beyond our control.
Most products are made by hand, cut by hand, fore then, sizes and shapes will differ. No two are the same. This makes each product unique in its own way.
Handmade products may contain cracks, air bubbles, warts, and may not be perfect like they popped out of a factory, this is due to most products being handmade.
Bath bombs are packaged with great care, when they go for their ride in the postage truck, they will experience topsy, turvey, bouncy maneuvers as well as other parcels landing on top of them during the trip from Soaptasia to your house. They may crack or break during delivery, this is beyond our control.
If you are granted a refund, it will be in the form of store credit.